We hope we give you nothing to complain about, but if you are unhappy with something, please contact masters@mooeys.co.uk and we will do everything we can to make it better for you.


As a Mooeys Master Leaner, you have the right to appeal against an assessment decision for a variety of reasons. These may be:

  1. The assessment criteria were not made clear to you
  2. You felt that the outcome was unfair
  3. The assessment was not in line with the criteria

In most cases, disputes regarding assessments should be handled directly by the assessor concerned, and the following formal appeals procedure should only be used as a last resort.